Refund Policy
Last updated: October 18, 2026
This page explains when you can get your money back for a credit purchase, and when you can't.
1. What you buy
Wujud sells AI credits in one-off packs, paid with QRIS. There is no subscription, so nothing renews and you are never charged automatically.
Credits can only be used inside Wujud. They have no cash value and can't be transferred. They stay usable for 12 months after your last top-up.
2. No refunds for a change of mind
Once a pack is paid and its credits are in your balance, the purchase is final. We don't refund unused credits, or credits you bought by mistake or no longer need.
Check the pack and its price before you pay. Every tool also shows how many credits a run takes before you start it.
3. When we do refund
You get your money back if:
- You were charged twice for the same order.
- You paid but the credits never arrived. Credits usually land within a few minutes. If they're still missing 24 hours after you paid and we can't add them for you, we refund the payment.
Email [email protected] with your Wujud account email, the pack you bought and the time you paid. A screenshot of the payment helps. Approved refunds are sent by bank transfer or e-wallet within 7 business days, and any credits from that payment are removed from your balance.
4. Failed runs
If a tool run fails, its credits go back to your balance automatically. You don't need to ask.
5. Policy violations
Credits spent on a request that breaks the Acceptable Use Policy are not refunded.
6. Your rights
Nothing on this page limits the rights you have under Indonesian consumer protection law.
7. Contact
Questions about a payment? Get in touch:
Email: [email protected]